Terms and Conditions of Sale

1. Entry into force and applicable version

Version 1.0 - 16/09/2026

2. Scope of the Terms

Assistyvo provides a booking assistance service, available at Assistyvo.com/ (hereinafter the “Site”).

These T&Cs govern the conditions under which you access and use the Site and the Services.

When creating an account on the Site, you will be asked to tick a box confirming that you have read and agree to the T&Cs; they will then form a binding contract between you and Assistyvo.

Please read the following carefully. If you do not agree to the T&Cs, please do not use the Site. These T&Cs may be updated from time to time; you will be notified of any new version before it is published.

The structure and appearance of the Site, as well as certain Services or content, may also be changed without prior notice in order to improve your customer experience.

3. Definitions and interpretation

For the purposes of these T&Cs:

“Account” means the account that must be created in order to become a Member and access the Services offered on the Site.

“Customer Area” means the personal area reserved for you, from which you can access the Services.

“Applicable Laws” has the meaning given in Article 17.

“Member” means any natural or legal person holding an Account on the Site.

“Services” means all products, services, content, features, technologies and functionalities made available to you through the Site.

4. Access to the Platform

The Site may be browsed by any visitor without any prior formalities. However, use of the Services is reserved for Members and requires the creation of an Account under the conditions set out in Article 5.

You are responsible for having the equipment and connection needed to access the Site and for bearing the associated costs. Any communication, internet subscription or mobile data charges incurred in accessing the Site remain your responsibility.

The Site is designed to work with recent versions of the most widely used browsers. We cannot guarantee identical performance across all existing hardware and software configurations.

You access the Site at your own risk. It is your responsibility to take appropriate measures to protect your equipment and data, particularly against malware.

Assistyvo reserves the right to restrict access to the Site from certain territories where providing the Services would face regulatory or operational constraints.

5. Creating and managing your User Account

A. Eligibility

You must be at least 18 years old. Access to our Services is reserved for persons aged 18 or over; you may be asked to confirm this when creating your Account.

Where applicable, you must be authorised to bind the company you represent. You confirm that you have the authority to bind the company or entity on whose behalf you are accessing our Services, and that it accepts the T&Cs without reservation.

B. Registration process

The Site allows Members to register and then use the booking assistance service.

To create an Account, you must complete the mandatory fields of the payment form (including your email address and phone number); a password will then be sent to you by email. You must also read and accept these T&Cs and our Personal Data Policy.

C. Accuracy of information provided

You confirm that the information in your Account is true and accurate and agree to update it where necessary.

D. Confidentiality of login details

You are responsible for safeguarding the password to your Account and for keeping it confidential. You agree to notify us of any unauthorised access to your Account and of any breach of its security, in particular if your login details are lost or stolen.

6. Features provided

Our service is intended for consumers and includes the following offer:

Assistyvo Plan:

Under the Assistyvo plan, an assistant contacts you after your booking to let you know whether it has been confirmed. The assistant is available to answer any questions about the booking assistance service and supports you with all your online bookings.

• Assistance with booking tickets for concerts, plays or festivals, as well as VIP seats for football or tennis matches, F1 races, etc.
• Assistance with booking at the restaurant of your choice
• Help with booking train or plane tickets
• Help with booking hotel accommodation
• Assistance with booking your taxi rides
• Personalised guidance and support

7. Financial terms

Access to the Services requires payment of the monthly Assistyvo Services plan, as presented on the Site. It begins with a 72-hour trial period charged at €0.49; at the end of this period, unless you cancel before it expires, the subscription continues at €44.00 per month. As our service is aimed at consumers, Plan prices are shown on the Site in euros (€) inclusive of all taxes, including the VAT applicable on the date of purchase.

Membership access to the Service is taken out for an indefinite period from the date of subscription. There is no minimum term and it can be cancelled at any time.

Assistyvo reserves the right to change the price of the Assistyvo plan. You will be notified 10 days before your current Plan expires and remain free not to renew it.

The Assistyvo plan is payable in advance by charging the payment method registered on the Site. If payment fails, Assistyvo will make a second attempt; if this also fails, it may terminate the Services without owing any compensation, without prejudice to its right to claim any outstanding amounts or compensation for any loss suffered.

8. Proper use of the Platform

Members' use of the Site is subject to certain rules. By using the Site, you agree:

• not to infringe the rights or damage the reputation of Assistyvo and its group companies, in particular their intellectual property rights;
• not to create an Account using another person's identity;
• not to use any device, program or mechanism likely to disrupt the proper functioning of the Site, or intended to destroy, alter, intercept or misappropriate any system, data or personal information; and
• more generally, to refrain from any conduct contrary to the Applicable Laws or the T&Cs.

9. Availability of the Services

We will use all reasonable means to keep the Site continuously available. However, access to the Site and use of certain features may be suspended or interrupted without prior notice due to maintenance, migration or update work, network outages or constraints, or any other technical reason.

We reserve the right, at our discretion, to modify or suspend all or part of your access to the Site or its features, temporarily or permanently.

10. Privacy and data processing

We collect and process some of your personal data. By using the Site and registering as a Member, you acknowledge and agree that your personal data will be processed as set out in our Personal Data Policy.

11. Ownership of the Platform and Content

The Site is operated by Assistyvo and its group companies.

Our proprietary software and the content published on the Site — including logos, trade marks, trade names, images, text, illustrations, audio and video files, as well as the selection, arrangement and compilation of these elements — are protected by copyright, trade mark law and other intellectual or industrial property rights. These rights belong to us or to third parties from whom we have obtained permission.

Becoming a Member grants you a personal, non-exclusive, non-transferable and revocable licence to use the Site within the limits of its purpose.

Any use or exploitation of the Site and its content beyond what these T&Cs permit is strictly prohibited.

Your licence will terminate automatically if you use the Site in a manner that does not comply with these T&Cs.

Future versions, updates and developments of the Site, the Services or associated content will be governed by the T&Cs. Assistyvo reserves all rights not expressly granted in these T&Cs.

12. External services and third-party content

Our Site may contain links to third-party websites. These sites are outside our control and we are not responsible for their content. By following these links, you acknowledge that we accept no liability for the content of those sites and have no particular relationship with the persons or entities that run them.

13. Right of withdrawal and refund policy

No request for a subscription refund can be accepted if it is received more than fourteen (14) days after the initial subscription to the services.

Any refund request made before the fourteen (14) day period expires can be sent to our customer service team by phone or email. They will respond within 48 hours, and refunds will be processed within 72 hours.

14. Suspension of Services and account closure

You are free to end your contractual relationship with Assistyvo at any time by closing your Account from your Customer Area. Closure takes effect immediately and automatically cancels your plan.

If you breach your obligations under the T&Cs, or if we have serious grounds to believe that the security and integrity of Assistyvo, its Members or third parties are at risk, we reserve the right to terminate the T&Cs between you and Assistyvo with immediate effect and close your Account.

Where applicable, you will be notified of such a measure so that you can respond. Assistyvo may, at its sole discretion, decide to lift it.

15. Warranties and disclaimers of liability

Members act under their sole and full responsibility.

In particular, Assistyvo cannot be held liable if the service does not produce the result expected by the Member, notably due to:

• inaccurate information provided by the Member when purchasing our service;
• a change in the Applicable Laws that renders the service, in whole or in part, inaccurate, misleading or unlawful.

We cannot be held liable for the use of the Site or for any indirect damage — such as financial loss, loss of business or non-material damage — claimed by a Member as a result of browsing the Site or using the Services.

You agree to limit any claim against Assistyvo and its group companies to losses arising solely from information they have provided. If you bring a claim against any natural or legal person other than Assistyvo or its group companies, you hereby expressly waive any claim against Assistyvo in connection with that action.

16. Changes to these Terms

These T&Cs, together with the documents they expressly refer to, constitute the entire agreement between you and Assistyvo regarding your use of the Site and the Services.

Assistyvo may amend these T&Cs to adapt them to the technological and commercial environment and to bring them into line with the legal and regulatory framework. Each amended version will be published on the Site with its effective date, and Assistyvo will inform you of these changes before they take effect.

17. Governing law and dispute resolution

The T&Cs are governed by Irish law, without prejudice to the application of specific rules relating to (i) the general principles of conflict of laws and (ii) the mandatory consumer protection provisions in force in the country from which you access the Services (the “Applicable Laws”).

Accordingly, the mandatory consumer protection provisions of Irish consumer law are incorporated into the T&Cs by reference, subject in particular to the reservations set out in this article.

If a dispute cannot be resolved amicably, you agree that it will be brought before the competent courts within the jurisdiction of the Court of Appeal in Dublin.