FAQ

Your most frequently asked questions – Assistyvo

Have a question about how Assistyvo works or about the status of your bookings?

Here you'll find the questions we're asked most often, gathered together to guide you at every step.

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  1. How do I make a booking on Assistyvo?

    It only takes a few steps

    Whether it's a table, a car, a room, a train, a flight or a show ticket, the process is always the same:

    • enter your city or use geolocation,
    • specify the service you're looking for or the name of the venue,
    • enter the date, time and number of people.

    As soon as we receive your request, our team takes care of it and sends you a confirmation as quickly as possible.

  2. Which payment methods do you accept?

    Fully secure payments

    Assistyvo accepts all major bank cards, including Visa and Mastercard.

    Every transaction is protected by proven encryption protocols that keep your personal and banking details confidential.

  3. Can I change or cancel a booking?

    Yes, very easily

    From the My bookings section of your personal area, you can:

    • change the date or time,
    • change the number of people,
    • cancel the booking if needed.

    If you run into any difficulty, our customer service team is available 24/7 to help.

  4. Why use Assistyvo rather than booking myself?

    A service designed to make everyday life easier

    When you leave your request with us, you benefit from:

    • a dedicated contact who follows your request,
    • access to places that often show as fully booked elsewhere,
    • options tailored to your trips and stays.

    Our goal: to save you time, spare you hassle and give you reliable solutions, without endless searching.

  5. How do I contact the Assistyvo team?

    Advisors available around the clock

    We're here for you 24/7.

    You can reach us:

    • via the contact form on the site,
    • by email,
    • by phone,
    • or from your personal area.

    We are committed to replying to every message as quickly as possible.

  6. How do I get the best price and a guaranteed place?

    Directly connected partners

    Assistyvo relies on an international network of restaurants, drivers, hoteliers, rail operators and airlines.

    This direct relationship allows us to offer you:

    • the best current deals,
    • places that are genuinely available,
    • and any applicable discounts before confirmation.

  7. Do I pay for my train ticket on Assistyvo?

    Payment is made to the operator

    The ticket purchase is completed directly on the rail operator's website.

    Assistyvo sends you a verified, secure link so you can pay with confidence.

  8. How do I book a flight?

    A clear and secure process

    Once we have your criteria — dates, destination, budget, special requests — we select the most suitable options.

    A link then takes you to an official partner or the airline to complete your purchase.

  9. What if the restaurant I choose is fully booked?

    We'll always offer you an alternative

    Our fee covers every step: contacting the restaurant, checking availability and following up if needed.

    If no slot is available, we'll point you to comparable restaurants that match what you're looking for.

    At Assistyvo, transparency and customer satisfaction come first.

  10. What are the steps to book a train or flight?

    The process at a glance

    1. You send us the details of your trip.
    2. We review the available offers.
    3. You choose the one that suits you.
    4. You complete the purchase via a secure link from the operator.

Still have a question?

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Our advisors are here to help

Can't find your question above? Write to us and we'll reply 24/7.

Table, car, room, show, train or flight: on Assistyvo, every request is handled simply, quickly and securely.